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Richard B. Chase is Professor Emeritus of Operations Management Marshall School of Business, University of Southern California Ph.D., MBA, B.S., UCLA. He specializes in service operations management which involves applying concepts from OM, organizational theory, and services marketing to the design of service processes. He devised the customer contact theory for service organization. He is known for the McGraw-Hill-published Production & Operations Management series book on ''Operations and Supply Chain''〔http://highered.mcgraw-hill.com/sites/0073525227/information_center_view0/〕 with the 13th edition being co-authored with R. Jacobs. With versions in seven different languages, it is one of the world’s most widely used texts on the topic. His two most cited articles appeared in the Harvard Business Review. These are "Where Does the Customer Fit in a Service Operation?" and "The Service Factory". He has served on the faculties of the Harvard Business School, University of Arizona, UCLA, and IMD in Switzerland.〔http://www.aomonline.org/aom.asp?ID=&page_ID=72〕 and Decision Sciences Institute,〔http://www.decisionsciences.org/people/fellow.asp〕 and POMS. in 2013, Chase with co-author Sriram Dasu published''The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business.''a practical book on how management can use concepts from operations management and psychology to create exceptional service experiences. == Honors == 2004: Scholar of the Year 〔http://www.poms.org/2007/02/poms_fellows.html〕 by the POM Division of the Academy of Management. 2007: lifetime achievement award from the Production and Operations Management Society〔http://www.poms.org/2006/10/awards.html〕 2009: Honored as a major contributor to the field of service operations management in the January issue of the ''POMS Journal'' and also was awarded the Lovelock Award 〔http://www.servsig.org/career.htm〕 for his contribution to services by the American Marketing Association. 2010: Selected by the UCLA Anderson School of Management as one of 100 individuals from among tens of thousands of alumni in their 100 Points of Impact 〔http://www.anderson.ucla.edu/x33470.xml〕 honors. 抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』 ■ウィキペディアで「Richard B. Chase」の詳細全文を読む スポンサード リンク
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